Gcash sending money to East West Bank Account a Glitch or Hack?

Yesterday, May , my Facebook wall is flooded with GCash post that seems to be hacked or is it a glitch?

 Financial application GCash released an advisory on their official social media page that they "are back and we have restored our services."

GCasch Release a Statement:

"We apologize for the temporary downtime. Rest assured that your funds are safe," Gcash added in the caption of their first post.

In another infographic post, GCash stated "Yesterday, some customers may have noticed a deduction in their GCash accounts. We assure you that an adjustment in their balance will be made within the day, and that funds will remain safe and secure with GCash." The infographic also stated that the e-wallet "determined that no hacking occurred."

This follows after users posted complaints on social media regarding missing money from their e-wallets, according to GMA News.

GCash says phishing, not hacking nor glitches behind unauthorized transactions affecting more than 1,000 of its 81M subscribers.

Photo and update courtesy: GMA and 

What should I do if someone made unauthorized transactions using my account?


If you are aware of your hacker’s information (name and contact number), follow these steps to properly file a ticket:

STEP 1: Reset your MPIN if you can still access your account. Learn how to reset your MPIN through How can I change my MPIN?

STEP 2: Submit a ticket within fifteen (15) days if there was an unauthorized transaction on the app and 24 hours if your card(s) were included. 

    STEP 1: Submit a ticket to the Help Center. A GCash representative will get back to you within 24         hours to help you log in to your account.
    STEP 2: Enter your email address and GCash-registered Full Name
Gcash sending money to East West Bank Account a Glitch or Hack?

STEP 3: In the GCash-registered Mobile Number field, enter the number that has been taken over

STEP 4: Select My GCash Account as the Concern CategoryAfter selecting My GCash Account, select My account was hacked.

Gcash sending money to East West Bank Account a Glitch or Hack?

  • STEP 5: In the Explain your concern field, include why you think your account has been compromised 

    Common signs that your account has been compromised are:

    • Your MPIN no longer works
    • Unauthorized transactions are present in your GCash Transaction History
    • There are transactions in your linked accounts that you don’t know about

  • STEP 6: Enter the Alleged Fraudster’s GCash Number in the Alleged Fraudster’s Number field, and if possible, indicate the Alleged Fraudster’s Full Name

  • STEP 7: Enter the GCash Reference No. of the unauthorized transaction. If you have lost access to your account, the reference number can be retrieved via SMS.
  • STEP 8: If there are any other transaction/s that occurred, indicate the transaction number/s in the Other Transaction Number field
  • STEP 9: Select the kind of modus that happened in the unauthorized transaction

Gcash sending money to East West Bank Account a Glitch or Hack?
  • STEP 10: Indicate if you have shared your OTP, MPIN, and your personal/account information with anyone, and if your MPIN has been reset without your knowledge
  • STEP 11: Specify the unauthorized transaction made on your account and the total amount being disputed.
  • STEP 12: Indicate if you shared your OTPs from your linked bank account in GCash and if your account was linked to other online applications like Lazada, Shopee, FoodPanda, etc without your consent
  • STEP 13: In the Attachments field, attach screenshots of the unauthorized transactions 
  • STEP 14: Tap Submit
credit:GCash

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